FAQ

WHAT'S YOUR RETURN POLICY?

Purchases may be returned or exchanged within 30 days after receipt. Items must be unworn, unwashed, and undamaged.

USA CUSTOMERS — To start a return or exchange, head over to our automated return/exchange center and instantly print a pre-paid return label. We deduct $5 from the original purchase amount to cover shipping and restocking on returns. Exchanges are free.

CANADIAN CUSTOMERS — To return or exchange, email us at hello@versalette.com. Returns are to be mailed back at your own expense. We will refund your full payment upon receipt. Exchanges are free.

 

DO YOU SHIP INTERNATIONALLY?

We only ship to the US and Canada. If you live elsewhere, HopShopGo offers a workaround to ship from the US to anywhere in the world — but please note, all international sales (except Canada) are considered final.

 

WILL YOU OFFER MORE COLORS?

Yes, we hope to offer more colors in late 2017! 

 

WILL YOU OFFER MORE SIZES?

For the forseeable future, we will be offering three sizes — XS/S, M/L, and XL/XXL, which span numbered sizes 0-16. Here's our size chart

 

HOW DO I KNOW WHAT SIZE TO ORDER?

Check out our size chart, with photos of women of different heights and sizes wearing it. The Versalette has a looser fit to accomodate all the ways to wear — but if you prefer a more skimming fit or are between sizes, size down. Questions? Email us at hello@versalette.com.

 

WHAT IS THE FABRIC LIKE?

You can see how it moves in our tutorial video — it's lightweight, but not dainty or see-through at all. The fabric has a slight sheen, which makes it a touch dressier than your average cotton or rayon. It drapes beautifully and is ultra-soft to the touch. 

 

IS THE VERSALETTE MADE SUSTAINABLY?

We've tried our best to create a long-lasting garment that you can count on for years. We use synthetic fibers that are designed to last hundreds of washes and wears without pilling — which is a huge reason so many clothes end up in landfills. Our fabric is knitted in Canada in a hydro-electric-powered factory, and then sewn into Versalettes in Denver, Colorado, keeping our shipping footprint as small as possible. Our motto is: think globally, act locally. Learn more about our story here.

 

WHEN WILL MY ORDER SHIP?

If you pre-ordered, the ship date is listed on the product page and on your order confirmation email. Otherwise, all orders ship within two business days via USPS First Class Mail or USPS Priority International.

 

HOW CAN I DOWNLOAD OR PRINT ALL THE WAYS TO WEAR?

Easy! Just click here.

 

DO YOU OFFER WHOLESALE?

We do! Find out more here.

 

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